Question 1

How does it work to receive my personalized audio?

Accepted Answer

1) You choose your problem,2) You fill out the form,3) You confirm the payment,4) You receive your personalized audio directly on WhatsApp.

Question 2

In what order should I do the steps?

Accepted Answer

Choose the session → fill out the form → pay → receive on WhatsApp.Each step automatically guides you to the next.

Question 3

Why do I need to fill out a form?

Accepted Answer

The form allows us to personalize the audio (objective, triggers, context, preferences) so that it is more relevant and effective for you.

Question 4

When will I receive my audio message on WhatsApp?

Accepted Answer

After payment and form validation, the message is automatically sent to the indicated WhatsApp number (delay varies depending on demand).

Question 5

Do I need to have WhatsApp?

Accepted Answer

Yes. Delivery is via WhatsApp: make sure you have the app installed and an active number.

Question 6

I haven't received anything on WhatsApp, what should I do?

Accepted Answer

1) Check the entered number,2) Make sure WhatsApp is working,3) Check that you have correctly given your WhatsApp consent.4) Contact us with your name + number + purchase email.

Question 7

I didn't receive anything in my email, what should I do?

Accepted Answer

1) Check the email address you entered,2) make sure your email is working,3) check your spam folder,4) contact us with your name + phone number + purchase email.

Question 8

Is the payment secure?

Accepted Answer

Yes. Payment is processed via a secure platform and your card information is not stored on our site.

Question 9

Can I change my answers after payment?

Accepted Answer

If the audio has not yet been generated/sent, it is sometimes possible. Contact us as soon as possible with your request.

Question 10

Do you offer a refund?

Accepted Answer

Custom audio files are made-to-order digital content: once generated/sent, they are non-refundable. In case of technical problems, we will help you restore access.

FAQ